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Market share of vendors customer relationship management (CRM) software worldwide from 2012 to 2018
The statistic shows the market share of vendors in the global customer relationship management software market from 2012 to 2018. SAP had a market share of 19.5 percent in 2018.
Show moreMarket share of vendors customer relationship management (CRM) software worldwide from 2012 to 2018
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Jan 10, 2019 In 2017, the top 10 CRM software vendors accounted for nearly 60% of the global CRM applications market which grew 11.85% to approach nearly $27.2 billion in license, maintenance and subscription revenues. Last year Salesforce led the pack with a 25% market share riding on a 23% jump in CRM revenues. Adobe was #2, followed by Oracle, SAP and Genesys. The statistic shows the market share of vendors in the global customer relationship management (CRM) applications market from 2016 to 2018. Salesforce had a market share of 16.8 percent in 2018. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc. CRM remains both the largest and the fastest growing enterprise application software category. At the end of 2018, Customer Relationship Management (CRM) software revenues overtook database management systems to become the largest of all software markets. And with revenues expected to reach over $80 billion by 2025, it’s no surprise that CRM is the fastest growing software market. So, where do these projections come from?
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Crm Software Market Share 2018 19
Overall, 2018 will be seen as the start of something new for CRM software. The market is continuing to rise along with the implementation of AI, which will make CRM software a much smarter solution for businesses interested in improving customer experience, generating sales, and acquiring better forecasts for better business plans.